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Privacy Policy

Effective Date: April 15, 2026

Revised Date: May 30th, 2026

JM Precision Home Services values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, request an estimate, schedule service, or hire us for handyman services, painting, decks, fencing, remodeling, carpentry, property maintenance, rental turnovers, or related home services.

1. Information We Collect

We collect only the information reasonably necessary to provide our services, communicate with customers, manage projects, process payments, and operate our business.

This may include:

Contact Information

Name, phone number, email address, mailing address, and jobsite address.

Project Information

Photos, videos, notes, measurements, project descriptions, blueprints, drawings, inspection details, property access instructions, gate codes when voluntarily provided, and other information needed to prepare estimates or perform work.

Scheduling and Communication Information

Call records, voicemails, text messages, emails, appointment details, service history, estimate requests, change requests, and customer preferences.

Payment and Billing Information

Billing address, invoice history, payment status, and limited payment-related information. Payment card and bank details are processed through secure third-party payment processors and business platforms. We do not intentionally store full credit card numbers.

Website Information

When you visit our website, we may collect basic technical information such as IP address, browser type, device type, pages visited, referral source, and website activity through analytics tools, cookies, or similar technologies.

2. How We Use Your Information

We use collected information to:

Prepare quotes and estimates.

Schedule appointments and dispatch technicians.

Perform handyman, painting, remodeling, deck, fencing, carpentry, and property maintenance services.

Communicate project updates, scheduling changes, and service reminders.

Send estimates, invoices, receipts, and payment reminders.

Process payments.

Document project conditions before, during, and after work.

Manage warranties, follow-ups, and customer service requests.

Improve our website, services, customer experience, and internal operations.

Comply with Tennessee business, licensing, tax, accounting, insurance, and legal obligations.

Protect our rights, property, customers, employees, subcontractors, and business operations.

3. Text Messages, Calls, and Email Communications

By contacting JM Precision Home Services or providing your phone number or email address, you agree that we may contact you regarding estimates, scheduling, service updates, invoices, payments, warranty follow-ups, and other service-related matters.

We may also send occasional marketing messages, seasonal reminders, or maintenance offers. You may opt out of marketing communications at any time. Opting out of marketing messages does not prevent us from sending necessary service-related communications regarding active projects, invoices, warranties, or account matters.

4. Photos and Project Media

We may take photos or videos of work areas for estimating, documentation, project management, quality control, warranty, insurance, or recordkeeping purposes.

We will not intentionally publish photos or videos that clearly identify a customer, private personal information, or sensitive property details without permission. Before-and-after photos may be used for marketing, website, social media, training, or portfolio purposes when appropriate and when they do not disclose sensitive personal information.

Customers may request that we avoid using project photos for marketing purposes by contacting us.

5. How We Share Information

We do not sell or rent your personal information.

We may share limited information only when necessary with:

Employees, Technicians, and Subcontractors

Only as needed to estimate, schedule, manage, or complete your project.

Service Providers

Business software, scheduling platforms, payment processors, accounting systems, email/text providers, website hosting providers, analytics providers, insurance providers, and other vendors that help us operate our business.

Professional Advisors

Accountants, attorneys, insurance representatives, consultants, or other advisors when reasonably necessary for business, legal, tax, insurance, or compliance purposes.

Legal or Government Requirements

When required by law, court order, subpoena, government request, licensing requirement, insurance claim, dispute, investigation, or to protect the rights, safety, or property of JM Precision Home Services, our customers, workers, or others.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.

No system can be guaranteed 100% secure. Customers should avoid sending sensitive financial information, passwords, Social Security numbers, or other highly sensitive personal information by regular email, text message, or website forms unless specifically requested through a secure method.

7. Data Retention

We retain customer and project information for as long as reasonably necessary to provide services, maintain business records, comply with tax and accounting obligations, manage warranties, resolve disputes, support insurance claims, and meet legal or regulatory requirements.

When information is no longer needed, we may securely delete, archive, de-identify, or destroy it.

8. Your Privacy Choices and Rights

You may contact us to:

Request access to personal information we maintain about you.

Request correction of inaccurate information.

Request deletion of information, subject to legal, accounting, warranty, insurance, or legitimate business recordkeeping needs.

Opt out of marketing emails, texts, or promotional communications.

Ask questions about how your information is used or shared.

We may need to verify your identity before fulfilling certain requests.

9. Cookies and Website Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website traffic, improve user experience, measure marketing performance, and improve our services.

You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly without cookies.

10. Children’s Privacy

Our services are intended for homeowners, property managers, landlords, investors, businesses, and adult customers. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

11. Data Breach Notice

If we discover a data breach involving personal information that requires notification under Tennessee law, we will provide notice to affected individuals as required by applicable law.

12. Third-Party Links and Platforms

Our website or communications may link to third-party websites, payment processors, review platforms, social media pages, or scheduling tools. We are not responsible for the privacy practices, policies, or security of third-party websites or platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, software, legal requirements, or privacy practices. The updated version will be posted on our website with a new effective date.

14. Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

JM Precision Home Services

Cleveland, Tennessee

Email: admin@jmprecisionhomeservices.com

Phone: 423-225-2454

Website: www.jmprecisionhomeservices.com

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